The Healthcare and treatment guarantee is divided into:

Contact with healthcare the same day
You will be able to have contact with healthcare personnel the same day that you seek treatment, for example via the County Council’s Medical Care Telephone Help-line (phone 1177), where an experienced nurse provides advice and refers you to the proper channels.

Appointments to healthcare centers or private doctor’s offices
You will be offered an appointment at a healthcare center or a private general practioner within eight days. If your illness is deemed to be acute, you will receive an appointment the same day.

Appointments at a hospital or private specialist
A doctor’s appointment will be offered within three months. If you suffer from anxiety attacks or if your doctor suspects a more serious illness, you will be offered an appointment within one month.

Treatment at a hospital or by a private specialist
If your doctor deems that you are in need of treatment or an operation, it will be offered to you within three months. The queue time is counted from when you and your doctor decide that you need the operation/treatment.

When the County Council cannot live up to the Healthcare Guarantee:
Sometimes the County Council cannot provide healthcare within the time period stipulated by the Healthcare Guarantee. You then have the opportunity to seek treatment at another doctor’s office/hospital in Sweden. In that case, the County Council will pay for your travel costs. You pay the patient’s fee as usual in accordance with the rules that apply where the treatment is given. The Healthcare Guarantee applies to treatment provided by the County Council and private healthcare centers that are financed by public funds.

Certification
Should you wish to take advantage of this opportunity, contact "Väntetidsupplysningen", phone number 0771-900 600, here in Halland, and they will provide you with a written certification stating that you are a Healthcare Guarantee patient.